Read how the Channel Islands' largest telecom provider uncovered relevant, actionable insight.
Sure Telecom have always prided themselves on customer centricity. Understanding consumer opinion and constantly re-evaluating their position has been key to their widespread success across the Channel Islands.
To get closer to their customers than ever before, FlexMR & Sure built an ongoing customer feedback panel. In this case study, find out how our unique approach to online research helped :
Fulfil a flexible and tailored research schedule
Understand customer challenges and opinion
Integrate research findings into wider the business
Generate recommendations for new operational software