Sure Drive Customer Centricity

Read how the Channel Islands' largest telecom provider uncovered relevant, actionable insight.

Sure Telecom have always prided themselves on customer centricity. Understanding consumer opinion and constantly re-evaluating their position has been key to their widespread success across the Channel Islands. 

To get closer to their customers than ever before, FlexMR & Sure built an ongoing customer feedback panel. In this case study, find out how our unique approach to online research helped :

  • Fulfil a flexible and tailored research schedule
  • Understand customer challenges and opinion
  • Integrate research findings into wider the business
  • Generate recommendations for new operational software
  • Develop more relevant marketing communications