Join 200+ insight professionals for the only UK conference dedicated to helping you put customers at the heart of business decisions. Register today.
The Customer Salience Summit is back for the third year in a row. Get your tickets now to this exclusive conference that explores how insight experts and business professionals can deliver long-term value, create a culture of customer salient decision-making, and solve the most pressing challenges in modern business. Join FlexMR, a roster of industry leaders in business, marketing and culture building, plus experienced client-side presenters, to learn the secrets of Customer Salience.
We have yet to release the agenda and roster of speakers for 2026, but rest assured, we are working hard to make sure we have another top-notch line-up for you. Check back soon for more information, or follow our LinkedIn to get the latest updates as and when we announce new speakers and sessions.
Two Ways to Join
Every year, the Customer Salience Summit grows. To make the content and discussions as accessible as possible - we now offer two ways to join: in-person at RSA House in Central London, or via an online livestream.
1. In-Person
To get the full Customer Salience experience, join us on October 6th 2026 at RSA House in central London. For £150 (+VAT), you'll receive in-person access to the full event programme, a catered lunch and networking drinks. Register to join the full, in-person experience here.
2. Online
Online tickets provide access to a secure, high-quality livestream of the Customer Salience Summit on October 6th, including all presentations, workshops and panels; so you can watch our industry leaders all from the comfort of your home or office. Register for the online event here.
After the Summit...
After the summit itself, all ticket-holders (both online and in-person) will be able to re-watch all sessions on-demand. This recording comes free with each ticket bought, with exclusive access to the recorded content prior to public release.
The Customer Salience Story So Far...
If, like us, you just can't wait until the 2026 Customer Salience Summit to dig into the insights and experiences shared at the event, then you can sink your teeth into the on-demand recordings of the 2024 and 2025 summits now.
We also have written summaries for those who would like quick snapshots of the events and key learnings from each of the panels, presentations and workshops: /
- 2024 Research Live Summit Summary / 2025 Research Live Summit Summary
- The Keys to Customer Salience Success / The Impact and Influence of Customer Salience
About FlexMR
FlexMR is the Insights Empowerment Company. As markets grow and consumers evolve, brands must fight to stay at the forefront of industry. To succeed in this competitive landscape, research teams need an insights partner they can rely on. A partner dedicated to their success. That’s what we do. We thrive on making insight more relevant, more accessible and more impactful - whilst overcoming the challenges that modern research, product and marketing teams face.
