February 25 | 10:30am - 11:30am | Online | Register Here
Better customer understanding should shape better decisions. But in practice, insight often remains trapped in reports, presentations and specialist teams. It's visible, but rarely influential in the moments that matter. Video offers a powerful way to close that gap.
In this 60-minute webinar, the FlexMR team explores four creative ways to use video to elevate customer insight and strengthen Customer Salience across organisations. Join us at 10:30am on February 25, where our team will draw on real-world examples spanning customer communities, communications, customer experience and closeness. The session will demonstrates how carefully crafted narrative can make insight more immediate, memorable and actionable for diverse stakeholders.
You’ll discover how video can:
- Bring customer communities to life by capturing real experience and emotion.
- Strengthen internal communications by making insight easier to share .
- Support CX teams in diagnosing friction, and spotting new opportunity.
- Sustain customer closeness through an ongoing, visible customer presence.
Rather than focusing on production polish, the session emphasises low-friction, high-impact approaches that teams can deploy quickly and ethically using existing tools and workflows. The webinar concludes with a live Q&A.
Registration for this exclusive online event is open until February 25, 2026. Don't miss out on this chance to enhance your knowledge and stay ahead of the curve. Sign up to join us via Eventbrite here.
About FlexMR
FlexMR rewires how business decisions get made. The award-winning market research and insight agency partners with ambitious brands to embed Customer Salience at the heart of organisational decision-making — ensuring customer understanding actively shapes strategy, investment and operational choices.
Blending decades of expertise with industry-leading technology, FlexMR moves organisations beyond knowledge production toward bespoke cultures of customer centricity that influence real behaviour. Through its InsightHub platform and consulting services, the firm keeps the customer present, prioritised and influential at the moments that matter most.
