It's been over a year since Consumer Duty came into full force. And as with any broad, cross-cutting governance initiative - the real test lies in implementation. For research teams, whilst all four outcomes represent key elements of the customer relationship, consumer understanding is vital.

FlexMR's online roundtable on 27th November is an open and honest discussion about how research can help deliver better outcomes for retail customers and meet Consumer Duty compliance. Lasting an hour and a half from 9:45 - 11:15am, you can join fellow insight experts from financial services firms to share and workshop experiences with practical takeaways.

Eighteen Months In: Where Are We Really with Consumer Duty?

Consumer Duty is perhaps the single largest challenge for financial service research and insight teams in the past decade. The regulation has dramatically increased the volume of communications that must be tested before reaching retail customers, while also requiring customer understanding to be integrated into governance capabilities.

So, what's working and what isn't? Join this open discussion, hosted by FlexMR Client Relationship Managers Charlotte Duff and Danielle Wilkinson, for a morning of peer-support where we'll learn together what good looks like.

We'll explore how insight teams are navigating key challenges: evidencing fair outcomes. identifying knowledge gaps, improving communications testing approaches, and making sure the voices of vulnerable customers are acted on.

Spaces are limited, so secure your seat today on our eventbrite page.

What to Expect?

• 90 minutes dedicated to advancing Consumer Duty research outcomes
• Come prepared to discuss what's worked and what hasn't for your team
• Small, topical roundtables and cross-group reflections

Why Attend?

• No theory, frameworks or sales pitches; just real stories from clientside teams
• We'll discuss comms testing approaches, long-term programmes and more
• Dive into key challenges including vulnerability flagging
• A focus on practical takeaways and collaborative learning

Who Should Attend?

• Research and insight professionals in financial services
• Customer experience, outcomes, and strategy leads
• Anyone involved in evidencing or shaping responses to Consumer Duty