Step up to the new Consumer Duty responsibilities with ease through our new Consumer Duty Toolkit. With a variety of resources from task templates to a review guide, this toolkit contains all the tools needed for financial services firms to jumpstart their successful Consumer Duty programmes.

The Financial Conduct Authority's new Consumer Duty regulations mean that financial services firms have new responsibilities to ensure consumers understand the products, services and policies on offer. Market research methods, tools and mindsets are well-placed to serve the financial sector in their pursuit of Consumer Duty - but for those who aren't as versed in insights, where do you start?

Researching consumer opinion, behaviour and actions is the key to Consumer Duty success, and there are many market research tools, tactics and techniques to choose from, as well as different types of research experience that could benefit financial services firms. From the agile sprint development to long-term structured communities, each has their own merits.  And sometimes we need a little help jumpstarting the process to make the transition smoother.

So our experts at FlexMR have created a great toolkit for financial services firms to use, with a variety of customisable templates to help you kickstart your Consumer Duty responsibilities straight away. Download this free toolkit now to:

• Discover an array of useful research templates for key stages of Consumer Duty research
• Learn how to employ market research tools and methodologies to meet Consumer Duty regulations
• Understand how a Consumer Duty Programme can transform your customer experience