Join us on April 21 at The Lowry in Manchester for an afternoon dedicated to exploring how communities, closeness, communications and CX improve Customer Salience.
Ready to turbocharge your insight team and take the lead in building a customer-centric culture? This exclusive, Northern event explores the practical steps research teams can take to deliver long-term value, create a culture of customer-centric decision making and solve some of the most pressing commercial challenges.
The event will run from 12:00 noon with a hot fork buffet served on arrival. You'll hear four inspiring presentations, witness the return on the infamous Customer Insight Room 101 and be treated to a brand new panel experience. So join FlexMR, plus a soon-to-be announcened roster of experts to learn the secrets of Customer Salience and how to effectively operationalise it. Agenda to be announced soon.
This event acts as a companion to the annual Customer Salience Summit, held in central London every October. Hear what delegates have previously had to say about the event, which has been consistently. rated 4.5+ / 5 by attendees:
"The day was really inspiring. I've come away with lots of new ideas" - Rose Hadden, Head of Customer & Market Insight at City & Guilds
"A fantastically organised event with great speakers and content offering food for thought plus many actionable tips" - Anna Apostolopoulos, Global Director of Insights at Pearson
"Really relevant, engaging and honest speakers. Plus the summit was great for networking too" - Andy Smith, Customer Insight Manager at NFU Mutual
Tickets are free to clientside researchers, marketing and customer experience professionals - but spaces are limited. Reserve your seat for free today.
Who Can Attend?
This event is exclusively designed for clientside researchers, marketers and customer experience professionals. Due to limited capacity, we are unable to accommodate agency or independent attendees.
The event is free, but attendance requires advance registration. Your ticket includes lunch on arrival, access to all sessions - including the popular Room 101 panel - and post-event networking.
A Primer on Customer Salience
If you'd like to know more about Customer Salience, check out the complete guide and toolkit - available here. Inside, you'll find tools for assesing your organisation's current capacities, an introduction to the 4C Framework and practical templates to kickstart your journey.
You can also watch the full, on-demand recording from the 2025 Customer Salience Summit here.
About FlexMR
FlexMR is the Insights Empowerment Company. As markets grow and consumers evolve, brands must fight to stay at the forefront of industry. To succeed in this competitive landscape, research teams need an insights partner they can rely on. A partner dedicated to their success. That’s what we do. We thrive on making insight more relevant, more accessible and more impactful - whilst overcoming the challenges that modern research, product and marketing teams face.
